— FREQUENTLY ASKED QUESTIONS —
Can I return my order if I don't like it?
We offer a 100% satisfaction guarantee on everything we sell. We offer a 30 day cash back and 90 day store credit program. Items received within 30 days of the purchase date receive a full refund of the purchase price. Scarves.com does not reimburse shipping and handling fees. Items received after 30 days, but before 90 days from the purchase date, are eligible for a store credit only. Store credits are good toward future purchases at Scarves.com. Significant restrictions apply; please see our terms of sale for full details.
How much is Shipping and Handling?
To get quote for shipping costs, go to our Shipping Calculator.
Is it safe to shop online?
We utilize 128-bit SSL certificates to keep your information safe and secure. Our website is certified secure by Verisign and the Better Business Bureau Reliability Program. As an extra layer of protection, we only store your payment information in our order database long enough to complete the transaction- then the information is discarded.
How long will it take to get my package?
We will pack & ship your order within one working day of you placing it. The time it takes to receive your package will vary greatly by where you live, and what you order. All orders are shipped from Southern California. 98% of all our orders are delivered within eight working days or less. Some packages may take longer.
How do I get my receipt?
We made it easy for you to print a receipt from anywhere. Simply log into your account, select the correct order and choose "print a receipt". It's that easy! If you don't have a printer, please call a customer service representative at 1-800-953-4996, or e-mail us at firstname.lastname@example.org and we will be happy to mail you a receipt. To log into your account now, click here.
How do I track my order?
You can track any order right from the "My Account" page on our website. Simply log into your account, select the correct order, and choose "track this order". It's that easy! If you don't have a computer, please call a customer service representative at 1-800-953-4996, or e-mail email@example.com and we will be happy to track your package for you. To log into your account now, click here.
Do you offer Gift Certificates?
Yes, we do offer gift certificates; you can even get an instant gift certificate that you print yourself or have e-mailed to the recipient instantly. Of course, we do also have the professionally printed version which can be sent by mail. To purchase a gift certificate, please click here.
Do you offer Gift Wrapping?
We offer a very lovely little black box with a silver bow that is available on most scarves and a few accessories. If you would like to add a gift box to an item, just click the gift box icon under each item in the shopping cart. It's that simple.
How can I get a printed catalog?
Unfortunately, our inventory changes too rapidly to keep a printed catalog current; however we do offer 7,000 items on our website, in addition to offering an e-mail newsletter that will keep you up to date on new items, sales, and discounts. And if that wasn't enough, on occasion we do print and ship specialty catalogs that highlight a small selection from our website. To sign up to receive these mailings or our newsletter, simply log into your account and select preferences.
What is an infinity loop?
An infinity loop or eternity loop is essentially a scarf that is connected at the ends like a round circle. Perhaps the infinity loop scarf is the easiest scarf to order if you are just starting your collection.