Please read this policy carefully. It contains important information regarding your rights and obligations, including limitations and exclusions that apply to you.
We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card account has been charged and your order is canceled, you will receive a prompt refund to your credit card account. Once an order has been placed, it cannot be canceled by you. We are not responsible for orders that are not received due to technical difficulties transmitting to or within our site.
Payment must be received by us prior to shipping your order. We accept payment by VISA, MasterCard, and Discover Card for all purchases. We also accept payment by money order (with a reference to your name/order) or preprinted check. You represent and warrant that: (a) all credit card information you supply to us is correct, (b) charges incurred by you will be honored by your credit card company, (c) your check will be honored by the financial institution to be drawn against, and (d) you will pay all charges incurred by you, including any applicable sales taxes (currently, only on orders shipped to California). All payments must be in United States dollars. Your current billing address and telephone information must be included with every order.
We constantly update our merchandise, and may discontinue merchandise at any time without notice. We will not be liable for the lack of availability of merchandise through our site. All pricing for the merchandise available on our site is subject to change.
We endeavor to ship all merchandise within twenty-four hours after processing each order and offer a variety of shipping options to meet your needs. We use only national carriers (UPS, FedEx, DHL and USPS) with Next Day, 2 Day and Ground delivery options available for most items. Rural addresses, as determined by the carrier, may require additional time for delivery and, as with addresses containing a P.O. Box or APO Box number, and delivery by DHL or USPS, do not qualify for guaranteed on time delivery. No C.O.D. orders can be accepted. All merchandise purchased is F.O.B. our fulfillment center. Your signature at time of delivery may be required. If you refuse delivery of any merchandise, you authorize us to charge a $25.00 fee to your card account on file with us to compensate us for return shipping and handling. There may be occasional delays beyond our control and the normal shipping time. If the delay is more than five days, we will send you an e-mail message notifying you of the delay. If the delay is less than five business days, we will ship the merchandise as soon as it is received. You must notify the carrier and us of non-receipt of any merchandise within fifteen days from the date of purchase. Failure to notify the carrier and us within this 15-day period constitutes your waiver of all claims for loss of merchandise. International customers are responsible for all import duties and custom charges for merchandise sent outside of the U.S. and you authorize us to charge your credit card account for any and all unpaid duties and charges.
By accepting a promotional offer you agree to pay the full retail price (including any applicable sales tax) of the promotional merchandise or service in the event that your order no longer qualifies for the promotional offer due to a return or exchange of merchandise and in such event you authorize us to charge the full retail price of the promotional merchandise or service to your credit card account on file with us or deduct that amount from any refund, exchange or store credit otherwise due. Promotions may include free merchandise, free shipping, discounts based on quantity and/or any other promotional value.
In the event merchandise is listed at an incorrect price or with incorrect information due to a typographical error on our site, we shall have the right to cancel any orders placed for merchandise at the incorrect price, whether or not the order has been confirmed and your credit card account charged. If your credit card is charged and your order is cancelled, we will immediately issue a credit to your account.
Our responsibility for defects relating to the merchandise available on our site is limited to the procedures described in our return policy set forth below. ALL MERCHANDISE AVAILABLE ON THIS SITE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN. IN NO EVENT SHALL WE, OUR SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY OUR "AFFILIATES") HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OF OR IN CONNECTION WITH THE SALE, DELIVERY, USE, OR PERFORMANCE OF THE MERCHANDISE AVAILABLE THROUGH THIS SITE. NONE OF OUR EMPLOYEES OR REPRESENTATIVES ARE AUTHORIZED TO MODIFY THIS LIMITATION. OUR MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE OF ACTION WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE MERCHANDISE ORDERED THROUGH OUR SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT THAT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF MERCHANDISE THROUGH OUR SITE.
We offer a thirty-day return policy on all products except for "clip-on" ties which are non-returnable, provided all returned merchandise must be 100% complete and must be unworn. To return products, you must call 800-953-4996 or e-mail email@example.com and obtain a Return Merchandise Authorization (RMA) number within the 30-day period and before shipping the item. No returns of any type will be accepted without an RMA number. To expedite the processing of your return, we require that merchandise be returned within thirty days of the date that we issue the RMA. Returns received after thirty days and before ninety days of the date we issue the RMA will only be eligible for an exchange or store credit. You are responsible for insuring that your return reaches us within the required time limits. You are responsible for shipping charges on returned items. You must insure the shipment or accept the risk of loss or damage during shipment. If you use our return merchandise mail label to return any product originally delivered within the continental U.S., a postage fee of $3.95 will be deducted from any refund, exchange or store credit, or you authorize the charge be applied to your credit card on file. If your order arrives in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. Defective merchandise may be returned directly to us only within thirty days from the invoice date, and at our discretion, you will be offered a credit, replacement, or exchange.
We shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbances, war, fire, accident, adverse weather, inability to secure transportation, governmental acts or regulations, and other causes or events beyond our reasonable control.
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersede all prior agreements and understandings of the parties with respect hereto. Any attempt to alter, supplement or amend this document shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with this site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
This site is controlled by us from our offices within the State of California. It can be accessed throughout the United States, as well as from other countries around the world. As each of these places has laws that may differ from those of California, by accessing this site you agree that the statutes and laws of the State of California, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of merchandise available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Superior Court of Orange County and the United States District Court for the Central District of California with respect to such matters. Any cause of action brought by you against us or our affiliates must be instituted within one year after the cause of action arises or be deemed forever waived and barred.
At Scarves.com we are committed to ensuring your privacy as a customer. We do not sell, trade, or rent your personal information to others. We are dedicated not only providing you, our customer, with the best possible shopping experience, but also to ensuring your complete privacy. Information we collect from you is used to process your orders with us and provide for you the best possible shopping experience.
When you place an order with Scarves.com we will need to know your full name, mailing address, e-mail address, phone number, credit card number, and credit card expiration date. This information is used to fulfill your order, including payment and shipping, and to notify you of your order status.
To ship your order, it will be necessary for us to share your name, address, and telephone number with the shipping company of our choice. Shipping companies require this information to deliver your products.
Upon completion of your order, your credit card information is deleted from our database to ensure your protection.
We offer a free newsletter through Scarves.com used to keep you informed of specials, deliver information of interest, and more. To sign up for the newsletter we will ask for your e-mail address. We will deliver the newsletter to your e-mail address, and you will have the option to stop your receipt of the publication at any time. We only require your e-mail address for the purpose of the newsletter, and you will only receive our newsletter if you so choose.
We occasionally offer contests and special promotions on our site. In order to take part in these opportunities, we will need to gather your name, e-mail address, and mailing address. This information is used to notify winners and administer the specific contest or promotion.
We may request your participation in online or offline surveys via e-mail, telephone, postal mail, or web pages. Surveys are strictly voluntary and your participation and/or answers do not prohibit or influence your use of our website. Furthermore, if you do participate in a survey, you may decline to answer any question, and all answers are held in strict confidence according to our privacy standards. Individually identifiable survey information is for the use of Scarves.com only. General, aggregate survey results may be shared with third parties. Information you may be asked may include, but is not limited to, your name, address, e-mail address, phone number, income, age, gender, marital status, type of business, product usage, schooling, and hobbies. Survey data is used to enhance Scarves.com to provide a better customer experience.
When you make purchases at our site, we monitor the information enabling us to better serve you. We use the general purchasing information to help us determine what products and services you are most interested in. We also keep track of site traffic using log files to help us better determine what areas of our site are providing our customers with the greatest value. We use this information to fine tune our site and tailor it to you and other visitors to our site.
From time to time we may use information we collect from you to notify you of important or exciting changes to our website, new or changing services we offer, and other special offers we think may be useful to you. If you decide you would rather not receive this information, send us an e-mail message and We'll take you off our mailing lists until you inform us otherwise.
The online shopping process at Scarves.com is safe and secure. Whenever you are in the process of placing an order, accessing personal information, or providing personal information we use a secure server. Powerful, industry-standard SSL secure server software provides encryption for all information sent between your computer and ours. Additionally, we protect our server and all customer data against unauthorized use physically or electronically.
The so-called cookie is a small piece of information that is stored on your computer's hard drive by your web browser and which may be accessed by our server. The cookies we provide to your browser do not contain any personal information, but they do allow us to provide special services to you while you visit our website. Cookies simplify the ordering process by remembering information about you, allow the use of the shopping cart function, and enable online ordering.
Scarves.com itself does not respond to the "Do Not Track" HTTP Header.
Scarves.com does not currently sell, trade, or rent your personal information to any third parties.
We may merge customer data stored in our database with data from third parties for the purposes of enhancing and marketing products and/or services to customers.
We may provide aggregate statistics of our users to third parties in reference to traffic patterns, numbers of users, sales, and other site and customer information. This information will never provide any personally identifiable information on individual users.
If at some point in the future there is a change to our information usage practices that affects your personal information, we will post the relevant changes on our website. You should check this posted privacy statement periodically for changes.
We will send you e-mail messages during the processing of your order to verify your order placement and to notify you of its status. If there is a problem with your order, we may also contact you via e-mail, phone, or fax to notify you of the problem and solution. We may also contact you via e-mail, postal mail, phone, or fax regarding questions or comments you have regarding our website or our business. Surveys and post-sale satisfaction questions may also be administered via e-mail, postal mail, phone, or fax to help us better serve our customers.
You may contact us with any concerns you may have at 800-953-4996 or via e-mail at firstname.lastname@example.org. You may also send us correspondence via postal mail to the following address:
Scarves.com Customer Service
10372 Stanford Ave, Suite Q
Garden Grove, CA 92840
This refers to information that does not, by itself, identify you as a specific individual. We gather certain information about you based on where you have shopped for on our web site in several ways. This information is then compiled and analyzed on both an individual and an aggregate basis. Such non-personally identifiable information may include demographics and interest data. We use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics. We use Google Analytics' Demographic and Interest Reporting Tools to figure out the general types of people who visit our store. Additional non-personally identifiable information may also include the Web site's Uniform Resource Locator ("URL") information as well as your Internet Protocol ("IP") address. A URL is the global address of documents and resources on the World Wide Web. An IP address is an identifier for computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route or reroute information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, which allows web servers to locate and to identify your computer. Computers require an IP addresses in order for users to communicate over the Internet.
At Scarves.com your privacy is one of our top priorities. We realize that your personal information is very important to you, just as you are very important to us. It is necessary for us to collect certain private information from you in order to make shopping at our site possible, however, we do not collect more information than is necessary nor do we use that information in ways other than what it was given to us for and the uses posted above.