Begin your return process:
Returns:
To process a return, enter your last name and order number below and
select your return type. If you received the item as a gift, check
"I received the item as a gift" and the giving party will
not be notified of your Return. At the end of the Return process, a
Return Authorization Number will be issued along with further
instruction.
Exchanges:
If you received a damaged item and need to exchange it for the same
item, choose "Replace a Damaged Item" above for special instructions.
If you would like to exchange an item for a different one, please
return the original item (you will be refunded your original purchase
price once we receive the item) and place another order for the item
you wish to purchase. You do not have to wait for us to receive the
original item before placing the new order.
Return Policy
We offer a 100% satisfaction guarantee on everything we sell. We offer
a 30 day cash back and 90 day store credit program. All returns must
be accompanied by a Return Authorization number. To get your Return
Authorization number, please fill out the fields above and click
continue. Items received withing 30 days of the ship date receive a
full refund of the purchase price. Scarves.com
will not reimburse shipping and handling fees. Items received after 30
days, but before 90 days from the ship date, are eligible for a store
credit only. Store credits are good toward future purchases at
Scarves.com and are valid for 12 months from
the date of issue. Return postage is the responsibility of the
customer; we stronly urge you to ship your return with insurance and
delivery confirmation. Scarves.com is not
responsible for lost or misdirected returns. All returns are
processed withing 7 days of receipt.
SPECIAL NOTE for orders that received Free Gift or free promotional
items. If your order no longer meets the criteria of the specific of
the promotion due to a return or exchange, the retail cost of the free
promotional item(s) or Free Gift will be deducted from any refund or
store credit. In certain cases returning a tie can result in additional
changes to your credit card if the amount of the promotion discount is
greater than the cost of the returned tie.
